Enterprise Rent-A-Car

Was loaned a Cadillac CT4 after being in an accident with a deer. Requested to exchange for a different (cheaper) car, 3 weeks later & still with the Cadillac, this morning there are multiple failures on the car including no power steering. Called Roadside, the person was nearly incomprehensible, and then they hung up after being told "I'm sorry I cannot understand what you're asking" instead of speaking slower and clearer. This was at 3:15 in the morning.

Dropped the vehicle off yesterday and the keys in the drop box. Rushing to get there on time, which I did, I left my I'd and debt card in the car on the driver's side on the floor. The lady I'd trying to tell me it's not in the car and that they will call me. 2 hours later no call & I called back and still nothing. I know it's there. I took a picture of it through the window and it's on the floor. Please I really hope they stop playing around. Other then that great service & friendly .

The best place to rent a car. Last minute emergency led me to need a vehicle asap. I rented a car online before they opened. Within 5 minutes of being there I was in the car and driving away. Such an easy process with a lot of different options. The guy who helped me was terrific. Overall, if you are in need of a rental, and want an easy and affordable customizable experience then this is the place!

Derek was great and had friendly, outgoing customer service. I appreciated his thorough inspection of the vehicle before I had taken it off the lot. He is a good example of what it means to offer quality service when you rent a vehicle. My experience retuning the vehicle didn’t go as expected due to some technical errors…however, I highly appreciated the customer service from Tony. He apologized, but unfortunately the error wasn’t really due to something he did wrong either. Tony provided a great resolution and I’m completely satisfied with how everything turned out. I choose this Enterprise first before I would ever book another location in the Lehigh Valley. This location tends to have a good variety of selections, a continuous rolling in & out of multiple vehicles, and above all… I truly enjoy the customer service I get here. I’ll be back many more times!

Enterprise on Lehigh Street in Allentown PA has the best customer service! Everyone that worked there was very nice and gracious and explain the vehicle to me and told me to call if I had any problems. I did leave and I tried to sync my cell phone but it didn't work so I went back and an employee named Kyle ask do you need help and I said yes and he did not hesitate went outside with me got me all set up and off I went. I would definitely use this Enterprise again. Thank you so much.

I required the rental of a car that could comfortably accommodate 6 passengers. When I reserved the car online, I was confirmed a 7 passenger vehicle. Several days after placing the reservation, the local office contacted me to advise that I may not be able to get the car I reserved. The staff at the office worked with me to accommodate my request. Enterprise should not accept a reservation for a car that they cannot guarantee to the person making the reservation.

Terrible experience! I got a rental through my insurance company and asked for just 3-day damage waiver. The staff didn’t explain how it worked and never told me that I need to do an inspection after 3 days to terminate. Without getting my approval, they just extended the damage waiver to 20 days which is almost 600 dollars! I did call them back but got no response. Never again will I go through enterprise rentals! Would give 0 stars if possible.

Derek was great and had friendly, outgoing customer service. I appreciated his thorough inspection of the vehicle before I had taken it off the lot. He is a good example of what it means to offer quality service when you rent a vehicle. My experience retuning the vehicle didn’t go as expected due to some technical errors…however, I highly appreciated the customer service from Tony. He apologized, but unfortunately the error wasn’t really due to something he did wrong either. Tony provided a great resolution and I’m completely satisfied with how everything turned out. I choose this Enterprise first before I would ever book another location in the Lehigh Valley. This location tends to have a good variety of selections, a continuous rolling in & out of multiple vehicles, and above all… I truly enjoy the customer service I get here. I’ll be back many more times!

Dropped the vehicle off yesterday and the keys in the drop box. Rushing to get there on time, which I did, I left my I'd and debt card in the car on the driver's side on the floor. The lady I'd trying to tell me it's not in the car and that they will call me. 2 hours later no call & I called back and still nothing. I know it's there. I took a picture of it through the window and it's on the floor. Please I really hope they stop playing around. Other then that great service & friendly .